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Building with Compassion: Best Practices for Construction Coordination in Healthcare Settings

11.28.23

In life-saving healthcare facilities, precision is paramount, and interruptions are not an option. The success of a renovation or expansion project in these settings hinges on a carefully choreographed interplay of strategic elements. Seamlessly melding construction activities with ongoing medical operations requires foresight and meticulous planning to take center stage.

Construction within an operational healthcare facility requires a kit of finely tuned instruments. Navigating this intricate procedure successfully requires planning, scheduling, coordination, and over-communication. These tools work together, allowing hospital staff to appropriately perform their duties and deliver premium care to their patients.

Planning: Safeguarding the Uninterrupted Flow of Medical Services

Strategic planning in healthcare construction is the linchpin for a successful project. Unlike other business facilities that can turn over the construction area to the contractor and relocate work temporarily, healthcare facilities must generally remain operational. Additionally, many healthcare functions are tied to specific pieces of equipment, oftentimes located in specific locations.

Creating 3D images like this one breaks down the process of building in phases for the client. They can visualize the phasing process clearly when it is broken down in this way.

A thoughtful approach begins with comprehensive planning sessions. These sessions delve into the intricacies of healthcare operations, encompassing critical protocols, staff needs, interim space requirements, and compliance considerations such as ICRA/CHC. With this in-depth understanding, systematically dividing the construction scope into well-defined phases and work-shifts will help align the work with the specific demands of the healthcare setting. This meticulous planning not only minimizes disruptions but also serves as the foundation for a streamlined and efficient construction process.

Scheduling: Facilitating Seamless Healthcare Construction

Regular updates to the construction schedule, incorporating the details identified during the planning phase, will keep the project on track. Collaborative reviews with clients provide a transparent understanding of the schedule’s impact on both timelines and budgets. This iterative process culminates in a refined plan that optimally caters to the unique needs of the project.

Coordination: Choreographing Precision in Healthcare Construction

Preceding each work phase, facilitate coordination meetings with key stakeholders, including the client’s construction management team, department leads, and relevant staff managers. This collaborative approach extends to the development of comprehensive plans covering logistics, noise levels, safety protocols, and other critical considerations. Virtual mock-ups further enhance our understanding, optimizing layouts to elevate the overall project experience.


This virtual mock-up known as OpenSpace, uses a split screen to allow clients to see the real structure on one side and a reality capture on the other. The reality capture shows the ins and outs of the structure the naked eye cannot see which helps construction managers explain comprehensive plans with the client much easier.

Over-Communication: Enhancing Healthcare Construction Transparency

Recognizing the fluid nature of healthcare operations, regular logistics meetings become a forum for fine-tuning protocol agreements in response to evolving conditions. Daily Situation Reports serve as a cornerstone, providing detailed insights to our clients and staff. For instance, our reports outline planned activities, start/stop times, anticipated noise levels, and other pertinent information, fostering transparency and awareness.

Building relationships extends beyond the project boundaries. Understanding the perspectives of neighbors and staff, and empathizing with their concerns, becomes an integral part of a successful approach. This empathetic engagement not only facilitates smoother construction processes but significantly contributes to an enhanced overall experience for all stakeholders involved.

In the intricate dance of hospital construction, success hinges on meticulous planning, precise scheduling, seamless coordination, and transparent over-communication. The nexus between construction and healthcare demands not just expertise, but a delicate balance of empathy and efficiency. By incorporating these strategic elements, we not only build structures but foster an environment where healthcare thrives amid transformation. In each carefully laid brick and every coordinated effort, we contribute to the continuum of care, ensuring that the heartbeat of healing remains uninterrupted.

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